This Refund Policy outlines the guidelines for handling refunds related to Luna Bot and serves as a basis for decision-making. It is essential to review this policy to understand the refund process. Please note that this policy does not constitute legal advice and is subject to change at any time.
1-Eligible Refund Reasons:
- Unauthorized transactions that financially impact you without your consent.
- Failure to receive or access promised premium features despite meeting the requirements.
To initiate a refund, valid evidence supporting the refund reason must be provided.
2-Non-Eligible Refund Inquiries:
- Failure to cancel an ongoing subscription actively or passively.
- Unsubstantiated claims without valid supporting arguments.
Refunds cannot be processed for the above situations due to financial constraints.
- We kindly request your patience and cooperation throughout the refund process.
- Attempting a chargeback with your payment processor may result in adverse consequences. We strive to protect our rights and may contest such cases. Please reach out to the Luna Bot team before taking such actions to avoid indefinite service suspension.
If you believe your situation qualifies for a refund, please contact us through the following channels:
- Send a detailed message from the email address associated with your affected Discord account to firstname.lastname@example.org .
- Join our Discord support server using the affected Discord account (if accessible) and get in touch with our staff team at https://discord.gg/lunabot .
Please provide all relevant information and documentation to facilitate the refund process. Our team will review your inquiry promptly and respond accordingly.
We appreciate your understanding and cooperation regarding our refund policy.
Luna Bot Team